Legal Information

Commercial Register: HRB 107375

Registered in: Düsseldorf,Germany 

Privacy & Compliance

Medical Data Protection

Secure Communication Channels

Patient Confidentiality Assured

Refund

WeGovita guarantees a refund within 10 working days of cancellation or in the event that services are not provided as promised. We understand the importance of transparency and trust in the medical tourism industry, and we strive to uphold our commitment to our patients by providing timely and efficient refund processes. Your satisfaction and peace of mind are our top priorities at WeGovita.

Refund Process

To expedite the refund process from WeGovita, please follow these steps:
1. Contact WeGovita Customer Service: Reach out to our customer service team via email or phone to inform them of your request for a refund. Provide them with all necessary details, such as your booking information, reason for cancellation, and any relevant documentation.
2. Complete Refund Form: Our team may provide you with a refund form to fill out. Make sure to accurately complete all required fields and attach any supporting documents, if necessary.
3. Submit Form and Documentation: Once you have filled out the refund form, submit it along with any requested documentation to the designated email address or fax number provided by WeGovita.
4. Follow Up: After submitting your refund request, follow up with our customer service team to ensure that your request is being processed promptly. You may also inquire about the status of your refund and any additional information needed.
5. Receive Refund: Once your refund request has been approved, WeGovita will process the refund within the specified timeframe of 10 working days. You will receive the refund through the original payment method used for the booking.
By following these steps and maintaining clear communication with our customer service team, you can help facilitate a fast and efficient refund process from WeGovita.